Refund policy

🐾 PawHush Return & Refund Policy

Last updated: 26 march 2026

We want you and your pet to be satisfied with your purchase. If something isn’t right, we’re here to help.

🔄 Returns

We accept return requests for items that are:

Damaged

Defective

Incorrect (wrong item received)

Return requests must be made within 14 days of delivery.

To request a return, please contact us with:

Your order number

Clear photos or videos showing the issue

A brief description of the problem

All return requests must be approved before sending any item back.

💰 Return Shipping Cost

Return shipping costs are the responsibility of the customer unless the item received is damaged, defective, or incorrect. In such cases, we will provide a suitable resolution at no additional cost.

🔁 Replacements

In most eligible cases, we will offer a replacement instead of requiring a return. This helps ensure a faster and more convenient resolution.

💳 Refunds

Refunds are issued under the following conditions:

The item is defective or incorrect and a replacement is not available

The order is confirmed lost in transit

The order cannot be fulfilled

Approved refunds will be processed within 5–10 business days to your original payment method.

❌ Non-Returnable / Non-Refundable Situations

We do not accept returns or refunds for:

Change of mind after the order has shipped

Incorrect or incomplete shipping address provided by the customer

Items reported after the return window (14 days)

Items damaged due to misuse or normal wear and tear

Minor shipping delays outside our control

📬 Contact Us

If you need assistance, please contact us at:

Email: info.pawhush@gmail.com

Response Time: 24–48 hours